Frequently Asked Questions

Our QR memorial products are beautiful keepsakes embedded with a unique QR code. When scanned, the code takes visitors to your pet's personalised memorial page where you can share photos, videos, and memories.

NFC (Near Field Communication) allows smartphones to read the memorial by simply tapping or holding the phone near the product. No scanning required - it's even easier than QR codes!

Yes! Once created, your pet's memorial page will remain online forever at no additional cost. We're committed to preserving these precious memories.

Absolutely! You can add photos, update stories, and manage privacy settings at any time through your account dashboard.

UK orders typically arrive within 3-5 business days. Each product page shows specific turnaround times. International shipping is available with longer delivery times.

Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery progress.

Yes, we ship worldwide. International shipping costs and times vary by destination and are calculated at checkout.

You can create it immediately after purchase using the links we email you, or wait until you're emotionally ready. There's no time limit.

You can upload up to 10 photos and 2 videos to create a beautiful gallery of memories.

While only the memorial owner can edit, family and friends can share their condolences through reaction buttons on the memorial page.

Yes! You can set your memorial to private and protect it with a 6-digit PIN. Only those with the PIN can view it, though QR/NFC scans always work.

For public memorials, anyone with the link can view. For private memorials, only those with your security PIN or who scan the QR/NFC code can access it.

Absolutely. We use industry-standard encryption and never share your personal information. See our Privacy Policy for full details.