Shipping Policy
Delivery information for your orders
Last updated: 28th May 2025
1. Shipping Areas
We currently ship to addresses within the United Kingdom only, including:
- England
- Scotland
- Wales
- Northern Ireland
2. Processing Time
All orders are processed within 5-7 business days. Orders are not processed or shipped on weekends or UK bank holidays.
3. Shipping Rates
We charge a flat rate of £4.99 for all UK deliveries, regardless of order value.
4. Delivery Times
After processing, estimated delivery times are:
- UK Mainland: 2-3 business days
- Scottish Highlands and Islands: 3-5 business days
- Northern Ireland: 3-5 business days
5. Order Tracking
Once your order has been dispatched, you will receive an email confirmation with tracking information where available.
6. Delivery Issues
6.1 Missed Deliveries
If you miss a delivery, the courier will usually:
- Leave a card with redelivery instructions
- Leave the parcel with a neighbour (if authorised)
- Return the parcel to a local depot
6.2 Lost Parcels
If your order hasn't arrived within 10 business days of dispatch, please contact us at support@pawmorial.co.uk.
7. Delivery Address
Please ensure your delivery address is correct at checkout. We cannot be responsible for orders sent to incorrect addresses provided by customers.
8. Special Delivery Instructions
You can add delivery instructions during checkout. However, we cannot guarantee that couriers will follow special instructions.
9. Customs and Import Duties
UK deliveries are not subject to customs or import duties.
10. Contact Us
For any shipping enquiries, please contact:
Email: support@pawmorial.co.uk